General Information on 4G/5G Products (Configuration, updates, SIM cards)

If you have any issue with your 4G product then It is always worth updating your 4G Product to the latest version. This article, although written about the AT&T update, is still applicable for any unit.

Updating 4G Firmware

Please note that older 4GConnect units must do a two stage update to go from the first “Black and White” web interface version, to the latest “Blue and White” web interface version. The V01.14.05 is a special intermediate version (last of the “Black and White” generation) that must be loaded first, in order to make the jump to the new V07.02.08 firmware.

https://digitalyacht.net/2022/03/04/important-update-4g-products/

Configuring 4G Product

Here is the link to the very useful video on configuring our 4G Products – shows the latest “Blue and White” web interface…

https://digitalyacht.net/2022/03/04/important-update-4g-products/

Getting the correct SIM card

Here is the most recent article on SIM cards. If the customer is getting a good mobile phone signal on the 4G Product and the SIM card is being read, the network operator is recognised, etc. then it could be a SIM issue and this article explains what needs to be checked…

https://digitalyacht.net/2022/08/12/getting-correct-sim-cards-4g-products/